1. EXPORT POLICY
Shipping can be done from any of our storage facilities in Europe, North America and Asia, depending on the availability of the product and the client agrees to pay the customs and charges applicable to all products in any country other than the country of origin of the Shipping.
2. HOW IS MY ITEM SHIPPED?
Correos and MCB Express are the official courier service for orders shipped to Europe. Delivery of items will normally require a signature from the recipient. For Spain and Portugal, all items will be shipped to customers through the Correos courier service and rest will be shipped through MCB Express.
Remember that when you accept a delivery, you are essentially confirming that your order is in perfect condition. If you see a damaged package or if you think it has been mistreated, always sign as "damaged". In this scenario, please refuse delivery and contact us immediately.
4. HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Delivery times depend on the availability of the product, its shipping destination and the delivery time of the courier partner at your location.
5. WHAT DAYS ARE CONSIDERED WORKABLE?
Business days are Monday through Friday, excluding weekends and all holidays.
6. CAN I SELECT THE DELIVERY DATE?
If for any reason you want your order to be delivered after the agreed date, we will do our best to accommodate. If you want this service, please indicate your preferred delivery date in the additional notes section when making the payment. For more information, you can contact us by email at email@example.com.
7. HOW TO TRACK MY ORDER
Once your item is shipped, you will receive an email from us providing you with a link to our courier's website along with a shipping number. This will allow you to track the status of your order.
8. WHAT HAPPENS IF I HAVE NOT RECEIVED THE ORDER?
If you are not at home, the mail or transportation service will leave you a note stating that they tried to deliver your order. In this case, you can pick up your order at the local courier office, whose address will be in the note, or you can contact the courier to arrange a new delivery. If you wish, you can also leave specific delivery instructions for the courier service; however, an important point to note here is that some transportation services may not be required to do so. And if you do, you will take full responsibility for the order.
9. CAN THE DELIVERY BE IN AN ALTERNATIVE DIRECTION?
As a security measure to protect our customers from fraud, we will only ship items to the billing address. The only way we can deliver to a different address is when payment is received by direct bank transfer or money order.
10. DELIVERIES ABROAD
Please find out on the Postage and Payments tab in the advertised list for a complete list of the countries we currently ship to. In Russia, we do not ship any kind of product.
11. WHAT IF THERE IS A PROBLEM WITH MY ORDER?
If you are not satisfied with your order, you can return it to us for a full refund, within 30 days of delivery, provided they are not used and still in original packaging with labels intact. For our refund policy, see the returns tab. We advise you to check your products upon delivery, as you are signing to confirm that you received them in good condition.
12. WHAT HAPPENS IF I DO NOT RECEIVE MY ORDER?
If your items are shipped by a courier, you should receive your order within 3-5 business days. If you do not receive your order, please email us. In the unlikely event that your order is lost in transit, it cannot be classified as missing until after 7 days (14 days for international orders). However, the responsibility for goods lost in transit is ours and therefore we will either send you a new order as soon as the original items are not delivered, or offer you a full refund. If you need help or advice regarding delivery, please email our dedicated customer support team at firstname.lastname@example.org. to get in touch