Cancellation, return and size exchange

Maximo Moto reserves the right to cancel any order at any time, without prior notice or need for justification.


Can I return a product?

Most products purchased at maximo-moto.com can be returned, provided they retain their original packaging and are in perfect condition , including accessories, documentation, and original packaging. Otherwise, the item will be subject to a depreciation charge.

In accordance with the exceptions to the Right of Withdrawal regulated in Royal Decree-Law 1/2007, the return of products configured to measure (customized) will not be accepted.

You will only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Once the merchandise is received in our warehouse and its condition has been verified, a refund will be issued according to the original payment method, except for cash payments, which will be refunded via bank transfer. In all cases, refunds will be processed within 5 to 7 calendar days of receiving the returned merchandise. The direct cost of returning the goods will be borne by the customer, as stipulated in the General Law for the Defense of Consumers and Users (LGCU).

Can I exchange a product?

Most products purchased at maximo-moto.com can be exchanged, provided they are in their original packaging and in perfect condition . There are some exceptions and specific timeframes for returns.

In accordance with the exceptions to the Right of Withdrawal regulated in Royal Decree-Law 1/2007, the return of products configured to measure (customized) will not be accepted.

You will only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Once the merchandise is received in our warehouse and its condition has been verified, the exchange will be processed. The direct cost of returning the item will be borne by the customer, as stipulated in the General Law for the Defense of Consumers and Users (LGCU).

FIRST CHANGE IN PENINSULA

The first exchange will be free for purchases made in the Peninsula.

To make an exchange, the customer must send the product to the following address: Calle Artes Graficas 03, Pol. Ind. La Mina. Once we receive the product, we will send the replacement.

Important:

The customer has to fill out the return delivery note.

What are the return or exchange periods for a product?

The return periods detailed below will begin counting from the delivery of the order:

  • 30 calendar days: for all products on our website
  • 30 calendar days: for products with defects or flaws
  • The refund or exchange will be processed within 5 to 7 business days of receiving the return.

The product must be unused, unassembled, and in perfect condition, including all accessories, documentation, and original packaging. Otherwise, the product will be subject to depreciation. In accordance with the exceptions to the Right of Withdrawal regulated in Royal Decree-Law 1/2007, returns of custom-configured (personalized) products will not be accepted.

How do I make a return or exchange?

To make a return, the customer must properly complete the return slip and send it along with the product to the address shown at the bottom of the document. The customer will be responsible for the return shipping costs.

If you require a size change, you will need to contact our customer service department beforehand at +34 961 213 961, from Monday to Friday from 9:00 a.m. to 5:00 p.m., where you will be informed of the corresponding procedure.

Once the merchandise has been received at our facilities and verified to be in good condition, we will proceed to refund the amount paid or, if applicable, to make the requested exchange.

In accordance with the provisions of the General Law for the Defense of Consumers and Users (LGCU), the direct cost of returning the item will be borne by the customer.

What if I receive the order and the product has a defect or flaw?

First of all, you must take some photos as proof of the defect and send them by email to calidad@secur-tex.es along with your contact information.

Once the product has been analyzed and the defect verified, Máximo-Moto will cover the shipping costs for the return of the defective item and the shipment of the correct item.

The maximum period for requesting an exchange or return of a defective item is 30 business days from the date of receipt of the order.

What if the product does not match the order placed?

maximo-moto.com will cover all costs, including both the collection of the incorrect product and the delivery of the correct order.

We will not resend any merchandise until the product being returned or exchanged has been verified in our warehouses, as well as the condition of the packaging and its accessories.

Warranty

The General Law for the Defense of Consumers and Users (TRLGDCU) establishes a warranty period for when the products delivered are not in accordance with the contract or present defects within a period of two years from the date of purchase.

The warranty applies as long as the product is used under the normal conditions of use determined by each manufacturer.

Securtex SL is not obliged to compensate the user or third parties for the consequences of the use of the product, whether direct or indirect damages, accidents suffered by people, damage to property other than the product or loss of profit or lost earnings.

The document that proves this guarantee will always be the purchase invoice/ticket.

The customer who bought it at a Maximo-Moto point of sale,

Exchanges and returns up to 30 days.
The original purchase receipt must be presented. Refunds will be issued as a voucher, with no expiration date, for the amount of the item being returned.
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