FAQs

Need help? Here you'll find answers to all your questions: you'll find information about our payment methods, track your order, manage an exchange, benefit from a promotional code, or simply learn more about our company.

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what are the store locations?","tab_content":"

Yes, we have physical stores in Spain. You can find our store locations here: https://maximo-moto.com/es/content/store-location

I look forward to your visit!

"},{"tab_titleHow do I place an order on the Maximo-Moto website?","tab_content

Once all the items you wish to purchase have been added to your cart, follow the steps below to pay cash on delivery:

• Click on "Proceed to payment".

• Complete the "Contact Information". Click on "Continue with shipping method".

• Complete the "Billing Information" and "Shipping Method" forms.

• In the case of "Cash on Delivery", the billing and shipping details must be the same.

• Your package will be delivered by courier before or on the scheduled delivery date.

"},{"tab_titleCan I find out the status of my order?","tab_content

Yes. Click on the "Order Status" section in "YOUR ACCOUNT" and you will be able to track your order in real time.

"},{"tab_titleWhat payment method can I use to make my purchase?","tab_content

We offer the following payment methods:

PayPal
Credit/Debit Card
Bank transfer
Cash on delivery (Spain only)

"},{"tab_titleHow do I find the right size for me?","tab_content

Each product on the website has a size chart. You can also consult our size guides. Sizes should be considered as an approximate guide only.

Ultimately, clothes will always need to be tried on to ensure they fit well.

We offer an exchange/return service in case you order something that doesn't fit.

"},{"tab_titleHow can we make a change to an unshipped order I recently placed? (or combine two orders to save on shipping, or add merchandise to an order...)?","tab_content

If you need to change or correct a shipping address or email address, simply chat with us, call us, or email us the correction, and we'll take care of it. It's best to use chat or call us during business hours so we can adjust your order before shipping. Outside of business hours, please use email.

"},{"tab_titleBesides the products on this website, are there more products in stores?","tab_content

Yes, we have many more products in our store.

"},{"tab_titleWhat is the customer service phone number and what are their hours of operation?","tab_content

Please contact us via WhatsApp at 635216216 from Monday to Friday, 9:00 AM to 5:00 PM.

"},{"tab_titleWhen will I receive my shipment and when will my order be shipped?","tab_content

Your order will be ready to ship as soon as we receive your payment and all items are in stock. The total delivery time depends on the destination country.

All items ordered with the payment options cash on delivery, PayPal or credit card will be shipped as soon as possible.

"},{"tab_titleWhy are the products on this website so cheap?","tab_content

We operate on a B2C basis, which is why our prices are comparatively lower than others. You can buy with confidence; there are no issues with the quality or materials. All products on this website are brand new and come with a manufacturer's warranty.

"},{"tab_titleCan there be variations in the prices of the brands in your store?","tab_content

Yes, there may be slight variations in the prices of our brands, but we offer the lowest prices of all other stores. You can try searching for the lowest prices.

"},{"tab_titleIs it safe to pay with a credit card?","tab_content

Yes, the pages on maximo-moto.com that request your personal information operate under a secure connection (SSL). Card details are entered only on the bank's website; we do not have access to them.

"},{"tab_titleWhat is 3D Secure?","tab_content

3D Secure is a free online security service designed to help protect your card from unauthorized use. 3D Secure adds an authentication step to online payments, which may consist of a PIN or password, depending on your card issuer. Most banks participate in the 3D Secure program.

"},{"tab_titleWhich countries do you ship to?","tab_content

We ship to Spain, Portugal, Germany, Italy, France, Austria, Belgium, Finland, Greece, Holland, United Kingdom and Czechia.

"},{"tab_titleHow long will it take to receive my order?","tab_content

Delivery takes 24 to 48 hours after payment for Spain and Portugal (excluding islands) on business days. For the rest of Europe, delivery takes 7 to 10 days. We will automatically receive your payment if you pay by card or PayPal. If you choose to pay by bank transfer, please note that your payment will not be automatically available to us. We can only prepare and ship your order once we receive your payment. Therefore, it is best to pay by PayPal or card.

"},{"tab_titleWhich is the delivery company?","tab_content

Express Mail is for Spain and Portugal. Other shipping options are available for the rest of the world. The shipping company will attempt delivery several times. If, after several attempts, they are unable to deliver a package due to the recipient's fault, the package will be returned to us. In this case, we will deduct the shipping and return costs from the refund.

"},{"tab_titleHow can I track my order?","tab_content

You will receive a shipping confirmation from us as soon as we have received your payment and the shipment has been dispatched.

This email will contain a tracking code that you can use to track your order. Please note that it may take a few hours for your tracking code to be registered, as it will only be transmitted to the logistics provider when the shipping confirmation email is sent.

"},{"tab_titleHow much do I pay for shipping?","tab_content

Shipping is free for orders over €99 in Spain, Portugal, France, Italy, and Germany.

"},{"tab_titleCan I return the purchase?","tab_content

Yes, within 15 days of receipt, provided the item is in its original condition and retains all accompanying tags and labels. We will refund the monetary value of the returned goods at the price you purchased them. You will need to mail the item back to us.

"},{"tab_titleCan I exchange a size?","tab_content

Yes, within 15 days of receipt, provided the item is in its original condition and retains all accompanying tags and labels. Both the return shipping and the delivery of the exchange item are the customer's responsibility. You will need to mail the item back to us. If you wish to return or exchange an item, please contact us.

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