QM CLEANER HC-8 | HELMET SANITIZER

Return policy

DELIVERY INFORMATION

Export policy

Shipping can be done from any of our storage facilities in Europe, North America and Asia, depending on product availability, and the customer agrees to pay customs and charges applicable to all products in any country other than the country of origin of the shipment.

How do I ship my item?

Correos is the official courier service for orders shipped to Europe. Delivery of items will normally require a signature from the recipient. For Spain and Portugal, all items will be sent to customers via Correos courier service.

We may use other courier services for countries outside of Europe to make it easier for our customers to purchase due to the lower courier costs, although delivery may take 3 to 15 days once the order is shipped.

Please remember that when you accept a delivery, you are essentially confirming that your order is in perfect condition. If you notice a damaged package or believe it has been mishandled, always sign for it as "damaged." In this scenario, refuse the delivery and contact us immediately.

NOTE: Maximo-Moto.com will not be responsible for any taxes, duties, or customs clearance fees applicable to these regions. For guidance, customs fees may be subject to the following conditions:

Orders less than 150 euros:

Fixed expenses: 31.36 euros.

Tariffs: calculated as a percentage of the total purchase price based on the type of item (usually 7%).

Orders over 150 euros:

Fixed expenses: 43.68 euros.

Tariffs: calculated as a percentage of the total purchase price based on the type of item (usually 7%).

How long will it take to receive my order?

Delivery times depend on product availability, your shipping destination, and the delivery time of the courier partner to your location.

Which days are considered working days?

Working days are Monday to Friday, excluding weekends and all public holidays.

Can I select the delivery date?

If for any reason you would like your order delivered after the agreed date, we will do our best to accommodate you. If you require this service, please indicate your preferred delivery date in the additional notes section at checkout. For further information, you can contact us by email at customersupport@maximo-moto.com .

How do I track my order?

Once your item has been dispatched, you will receive an email from us with a link to our courier service's website and a tracking number. This will allow you to track the status of your order.

What happens if I haven't received the order?

If you're not home, the courier or delivery service will leave a note indicating they attempted delivery. In this case, you can collect your order from the courier's local office, the address of which will be on the note, or you can contact the courier service to arrange a new delivery.

If you wish, you can also leave specific delivery instructions for the courier service; however, it's important to note that some courier services may not be obligated to do so. And if you do, you will assume full responsibility for the order.

Will the delivery be to an alternative delivery address?

As a security measure to protect our customers from fraud, we will only ship items to the billing address. The only way we can deliver to a different address is if payment is received via direct bank transfer or postal order.

Do you deliver abroad?

Please refer to the Shipping and Payments tab in the advertised listing for a complete list of the countries we currently ship to. We do not ship any products to Russia.

What happens if there's a problem with my order?

If you are not satisfied with your order, you can return it to us for a full refund within 14 days of delivery, provided it is unused and still in its original packaging with tags intact. For our refund policy, please see the Returns tab.

We advise you to check your products at the time of delivery, as you are signing to confirm that you received them in good condition.

What happens if I don't receive my order?

If your items are shipped via courier, you should receive your order within 2-3 business days. If you do not receive your order, please email us.

In the unlikely event that your order is lost in transit, it cannot be classified as missing until after 7 days (14 days for international orders).

However, we are responsible for goods lost in transit and will therefore send you a new order as soon as the original items are not delivered, or offer you a full refund.

If you need help or advice regarding delivery, please email our dedicated customer support team at customersupport@maximo-moto.com to get in touch.