FAQ

[{"id":"ympqwbt","elType":"section","isInner":false,"settings":{"section_layout":"","stretch_section":"","layout":"boxed","content_width":{"unit":"px","size":" "},"gap":"default","height":"default","custom_height":{"unit":"px","size":400},"column_position":"middle","content_position":"","structure":"10","section_backround":"","background_background":"","background_color":"","background_color_stop":{"unit":"%","size":0},"background_color_b":"transparent","background_color_b_stop":{"unit":"%","size":100},"background_gradient_type":"linear","background_gradient_angle":{"unit":"deg","size":180},"background_gradient_position":"center centre,"image_arrière-plan":{"url":","id":""},"position_arrière-plan":","attachement_arrière-plan":","répétition_arrière-plan":","taille_arrière-plan":","lien_vidéo_arrière-plan":","vidéo_arrière-plan_de_retour":{"url":","id":""},"section_superposition_arrière-plan":","arrière-plan_superposition_arrière-plan":","couleur_superposition_arrière-plan": ","arrêt_couleur_superposition_arrière-plan":{"unité":"%,"taille":0},"couleur_superposition_arrière-plan_b":"transparent,"arrêt_couleur_superposition_arrière-plan_b":{"unité":"%,"taille":10 0},"type_dégradé_superposition_arrière-plan":"linéaire,"angle_dégradé_superposition_arrière-plan":{"unité":"deg,"taille":180},"position_dégradé_superposition_arrière-plan":"centre center","background_overlay_image":{"url":"","id":"},"background_overlay_position":"","background_overlay_attachment":"","background_overlay_repeat":"","background_overlay_size":"","background_overlay_video_link":"","background_overlay_video_fallback":{"url":"","id":"},"background_overlay_opacity":{"unit":"px","size":0.5},"section_border":"","border_border":"","border_width":{"unit":"px","top":"","right":"","bottom":"","left":"","isLinked":true},"border_color":"","border_radius":{"unit":"px","top":"","right":"","bottom":"","left":"","isLinked":true},"box_shadow_box _shadow_type":"","box_shadow_box_shadow":{"horizontal":0,"vertical":0,"blur":10,"spread":0,"inset":"","color":"rgba(0,0,0,0.5)"},"section_typo" :"","heading_color":"","color_text":"","color_link":"","color_link_hover":"","text_align":"","section_advanced":"","margin":{"unit":"px","top": "","right":"","bottom":"","left":"","isLinked":true},"margin_tablet":{"unit":"px","top":"","right":"","bottom":"","left":"","isLinked":true},"margin_mobile":{"unit":"px","top":"","right":"","bottom":"","left":"","isLinked":true},"padding":{"unit":"px","top":"","right":"","bottom":"","left":"","le ft":"","isLinked":true},"padding_tablet":{"unit":"px","top":"","right":"","bottom":"","left":"","isLinked":true},"padding_mobile":{"unit":"px", "top":"","right":"","bottom":"","left":"","isLinked":true},"animation":"","animation_duration":"","css_classes":"","_section_responsive":"","re ​​verse_order_mobile":"","heading_visibility":"","responsive_description":"","hide_desktop":"","hide_tablet":"","hide_mobile":"","slider_section" :"","slider_section_navigation":"both","slider_section_autoplay":"yes","slider_section_pause_on_hover":"yes","slider_section_autoplay_speed":500 0,"slider_section_effect":"slide","section_slider":"","arrows_color":"","arrows_bg_color":"","dots_color":""},"defaultEditSettings":[],"element s":[{"id":"eko3yfx","elType":"column","isInner":false,"settings":{"_inline_size":"","_column_size":100,"section_style":"","background_backgroun d":"","background_color":"","background_color_stop":{"unit":"%","size":0},"background_color_b":"transparent","background_color_b_stop":{"unit": "%","size":100},"background_gradient_type":"linear","background_gradient_angle":{"unit":"deg","size":180},"background_gradient_position":"center centre,"image_arrière-plan":{"url":","id":""},"position_arrière-plan":","attachement_arrière-plan":","répétition_arrière-plan":","taille_arrière-plan":","lien_vidéo_arrière-plan":","vidéo_arrière-plan_retour":{"url":","id":""},"bordure_bordure":","largeur_bordure":{"unité":"px,"haut":","droite":","bas":","gauche":","lié":true},"couleur_bordure":","rayon_bordure":{"unité":"px,"haut":","droite":","bas":","gauche":","lié":true},"type_ombre_boîte":","ombre_boîte_boîte":{"horizontal":0,"vertical":0,"flou":10,"étalement":0,"insert":","couleur":"rgba(0,0,0,0.5)"},"s ection_typo":"","heading_color":"","color_text":"","color_link":"","color_link_hover":"","text_align":"","section_advanced":"","margin":{"unit":"px","top":"","right":"","bottom":"","left":""," isLinked":true},"margin_tablet":{"unit":"px","top":"","right":"","bottom":"","left":"","isLinked":true},"margin_mobile":{"unit":"px","top":"","right":"","bottom":"","left":"","isLinked":true} ,"padding":{"unit":"px","top":"","right":"","bottom":"","left":"","isLinked":true},"padding_tablet":{"unit":"px","top":"","right":"","bottom":"","left":"","isLinked":true},"padding_mobile":{"u nit":"px","top":"","right":"","bottom":"","left":"","isLinked":true},"animation":"","animation_duration":"","css_classes":"","section_responsive":"","screen_sm":"default","screen_sm_width":"10 0","z_index":"","screen_md":"default","screen_md_width":"100"},"defaultEditSettings":[],"elements":[{"id":"dch6w0o","elType":"widget","isInner":false,"settings":{"section_editor":"","editor":"

Besoin d'aide ? Vous trouverez ici les réponses à toutes vos questions : informations sur nos modes de paiement, suivi de commande, gestion d'un échange, utilisation d'un code promotionnel ou tout simplement plus d'informations sur notre entreprise.

","section_style":"","align":"","align_tablet":"","align_mobile":"","text_color":"","typography_typography":"","typography_font_size":{" unit":"px","size":"},"typography_font_size_tablet":{"unit":"px","size":"},"typography_font_size_mobile":{"unit":"px","size":"},"typography_font_family":"","typography_font_family_custom":"","typography_font_weight":"","typography_text_transform":"","typography_font_style":","typography_line_height":{"unit":"em","size":"},"typography_line_height_tablet":{"unit":"em","size":"},"typography_line_height_mob ile):{"unit":"em","size":""},"typography_letter_spacing":{"unit":"px","size":""},"typography_letter_spacing_tablet":{"unit":"px","size":" "},"typography_letter_spacing_mobile":{"unit":"px","size":""},"_section_style":"","_margin":{"unit":"px","top":"","right":"","bottom":"", "left":"","isLinked":true},"_margin_tablet":{"unit":"px","top":"","right":"","bottom":"","left":"","isLinked":true},"_margin_mobile":{"unit":"px","top":"","right":"","bottom":"","left":"","isLinked":true},"_padding":{"unit":"px","top":"","right":"","bottom":"","left":"","isLinked":true} Linked):true},"_padding_tablet":{"unit":"px","top":"","right":"","bottom":"","left":"","isLinked":true},"_padding_mobile":{"unit":"px","top":"","right":"","bottom":"","left":"","isLinked":true},"_animation":"","animation_duration":"","_css_classes":"","_section_background" :"","_background_background":"","_background_color":"","_background_image":{"url":"","id":"},"_background_position":"","_background_attachment":"","_background_repeat":"","_background_size":"","_background_video_link":"","_background_video_fallback":{"url":"","id":"},"_border_border":"","_border_width":{"unit":"px","top":"","right":"","bottom":"","left":"","isLinked":true},"_border_color":"","_border_radiu s):{"unit":"px","top":"","right":"","bottom":"","left":"","isLinked":true},"_box_shadow_box_shadow_type":"","_box_shadow_box_shadow":{"horizontal":0,"vertical":0,"blur":10,"spread":0,"inset":"","color":"rgba(0,0,0,0.5)"},"_section_responsive":"","responsive_description":"", "hide_desktop":"","hide_tablet":"","hide_mobile":"","_z_index":""},"defaultEditSettings":[],"widgetType":"text-editor","editSettings":{}} ],"editSettings":{}} ],"editSettings":{}} ,{"id":"v82tfi8","elType":"section","isInner":false,"settings":{"section_layout":"","stretch_section":"","layout":"boxed","content_width":{"unit":"px","size":" "},"gap":"default","height":"default","custom_height":{"unit":"px","size":400},"column_position":"middle","content_position":"","structure":"10","section_backround":"","background_background":"","background_color":"","background_color_stop":{"unit":"%","size":0},"background_color_b":"transparent","background_color_b_stop":{"unit":"%","size":100},"background_gradient_type":"linear","background_gradient_angle":{"unit":"deg","size":180},"background_gradient_position":"center centre,"image_arrière-plan":{"url":","id":""},"position_arrière-plan":","attachement_arrière-plan":","répétition_arrière-plan":","taille_arrière-plan":","lien_vidéo_arrière-plan":","vidéo_arrière-plan_de_retour":{"url":","id":""},"section_superposition_arrière-plan":","arrière-plan_superposition_arrière-plan":","couleur_superposition_arrière-plan": ","arrêt_couleur_superposition_arrière-plan":{"unité":"%,"taille":0},"couleur_superposition_arrière-plan_b":"transparent,"arrêt_couleur_superposition_arrière-plan_b":{"unité":"%,"taille":10 0},"type_dégradé_superposition_arrière-plan":"linéaire,"angle_dégradé_superposition_arrière-plan":{"unité":"deg,"taille":180},"position_dégradé_superposition_arrière-plan":"centre center","background_overlay_image":{"url":"","id":"},"background_overlay_position":"","background_overlay_attachment":"","background_overlay_repeat":"","background_overlay_size":"","background_overlay_video_link":"","background_overlay_video_fallback":{"url":"","id":"},"background_overlay_opacity":{"unit":"px","size":0.5},"section_border":"","border_border":"","border_width":{"unit":"px","top":"","right":"","bottom":"","left":"","isLinked":true},"border_color":"","border_radius":{"unit":"px","top":"","right":"","bottom":"","left":"","isLinked":true},"box_shadow_box _shadow_type":"","box_shadow_box_shadow":{"horizontal":0,"vertical":0,"blur":10,"spread":0,"inset":"","color":"rgba(0,0,0,0.5)"},"section_typo" :"","heading_color":"","color_text":"","color_link":"","color_link_hover":"","text_align":"","section_advanced":"","margin":{"unit":"px","top": "","right":"","bottom":"","left":"","isLinked":true},"margin_tablet":{"unit":"px","top":"","right":"","bottom":"","left":"","isLinked":true},"margin_mobile":{"unit":"px","top":"","right":"","bottom":"","left":"","isLinked":true},"padding":{"unit":"px","top":"","right":"","bottom":"","left":"","le ft":"","isLinked":true},"padding_tablet":{"unit":"px","top":"","right":"","bottom":"","left":"","isLinked":true},"padding_mobile":{"unit":"px", "top":"","right":"","bottom":"","left":"","isLinked":true},"animation":"","animation_duration":"","css_classes":"","_section_responsive":"","re ​​verse_order_mobile":"","heading_visibility":"","responsive_description":"","hide_desktop":"","hide_tablet":"","hide_mobile":"","slider_section" :"","slider_section_navigation":"both","slider_section_autoplay":"yes","slider_section_pause_on_hover":"yes","slider_section_autoplay_speed":500 0,"slider_section_effect":"slide","section_slider":"","arrows_color":"","arrows_bg_color":"","dots_color":""},"defaultEditSettings":[],"element s":[{"id":"wjohrjf","elType":"column","isInner":false,"settings":{"_inline_size":"","_column_size":100,"section_style":"","background_backgroun d":"","background_color":"","background_color_stop":{"unit":"%","size":0},"background_color_b":"transparent","background_color_b_stop":{"unit": "%","size":100},"background_gradient_type":"linear","background_gradient_angle":{"unit":"deg","size":180},"background_gradient_position":"center centre,"image_arrière-plan":{"url":","id":""},"position_arrière-plan":","attachement_arrière-plan":","répétition_arrière-plan":","taille_arrière-plan":","lien_vidéo_arrière-plan":","retour_vidéo_arrière-plan":{"url":","id":""},"bordure_bordure":","largeur_bordure":{"unité":"px,"haut":","droite":","bas":","gauche":","lié":true},"couleur_bordure":","rayon_bordure":{"unité":"px,"haut":","droite":","bas":","gauche":","lié":true},"type_ombre_boîte":","ombre_boîte_boîte":{"horizontal":0,"vertical":0,"blur":10,"spread":0,"inset":","color":"rgba(0,0,0,0.5)"},"section_ typo":"","heading_color":"","color_text":"","color_link":"","color_link_hover":"","text_align":"","section_advanced":"","margin":{"unit":"px","top":"","right":"","bottom":"","left":"","isLinked" :true},"margin_tablet":{"unit":"px","top":"","right":"","bottom":"","left":"","isLinked":true},"margin_mobile":{"unit":"px","top":"","right":"","bottom":"","left":"","isLinked":true},"padding": {"unit":"px","top":"","right":"","bottom":"","left":"","isLinked":true},"padding_tablet":{"unit":"px","top":"","right":"","bottom":"","left":"","isLinked":true},"padding_mobile":{"unit":"px","to p":"","right":"","bottom":"","left":"","isLinked":true},"animation":"","animation_duration":"","css_classes":"","section_responsive":"","screen_sm":"default","screen_sm_width":"100","z_index":"" ,"screen_md":"default","screen_md_width":"100"},"defaultEditSettings":[],"elements":[{"id":"sbchsnt","elType":"widget","isInner":false,"settings":{"section_title":"","tabs":[{"tab_title":"Avez-vous un magasin physique et quels sont ses emplacements ?","tab_content":"

Oui, nous avons des boutiques physiques en Espagne. Vous pouvez trouver leurs adresses ici : https://maximo-moto.com/es/content/store-location

J'attends votre visite avec impatience !

"},{"tab_titleComment passer une commande sur le site web de Maximo-Moto ?","tab_content

Lien de connexion : https://maximo-moto.com/es/iniciar-sesion

Une fois tous les articles que vous souhaitez acheter ajoutés à votre panier, suivez les étapes ci-dessous pour payer en espèces à la livraison :

• Cliquez sur « Procéder au paiement ».

• Remplissez la section « Informations de contact ». Cliquez sur « Continuer avec le mode d’expédition ».

• Remplissez les formulaires « Informations de facturation » et « Méthode d’expédition ».

• En cas de paiement à la livraison, les informations de facturation et de livraison doivent être identiques.

• Votre colis sera livré par coursier avant ou à la date de livraison prévue.

"},{"tab_titlePuis-je connaître le statut de ma commande ?","tab_content

Oui. Cliquez sur la section « Statut de la commande » dans « VOTRE COMPTE » et vous pourrez suivre votre commande en temps réel.

"},{"tab_titleQuel mode de paiement puis-je utiliser pour effectuer mon achat ?","tab_content

Nous proposons les modes de paiement suivants :

• PayPal
• Carte de crédit/débit
• Virement bancaire
• Paiement à la livraison (Espagne uniquement)

"},{"tab_titleComment trouver la bonne taille pour moi ?",tab_content

Chaque produit sur le site web possède un tableau des tailles. Vous pouvez également consulter nos guides des tailles. Les tailles indiquées ne sont données qu'à titre indicatif.

Au final, il faudra toujours essayer les vêtements pour s'assurer qu'ils conviennent.

Nous proposons un service d'échange/de retour au cas où vous commanderiez un article qui ne vous conviendrait pas.

"},{"tab_titleComment puis-je modifier une commande non expédiée que j'ai passée récemment ? (ou combiner deux commandes pour économiser sur les frais de port, ou ajouter des articles à une commande...) ?","tab_content

Si vous devez modifier ou corriger une adresse de livraison ou une adresse courriel, il vous suffit de nous contacter par chat, par téléphone ou par courriel. Nous nous en occuperons. Il est préférable de nous contacter par chat ou par téléphone pendant les heures d'ouverture afin que nous puissions ajuster votre commande avant l'expédition. En dehors des heures d'ouverture, veuillez nous contacter par courriel.

"},{"tab_titleOutre les produits présentés sur ce site web, y a-t-il d'autres produits en magasin ?","tab_content

Oui, nous avons beaucoup d'autres produits dans notre magasin.

"},{"tab_titleQuel est le numéro de téléphone du service client et quels sont ses horaires d'ouverture ?","tab_content

Veuillez nous contacter via WhatsApp au 635216216 du lundi au vendredi, de 9h00 à 17h00.

"},{"tab_titleQuand recevrai-je mon colis et quand ma commande sera-t-elle expédiée ?","tab_content

Votre commande sera prête à être expédiée dès réception de votre paiement et sous réserve de disponibilité des articles. Le délai de livraison total dépend du pays de destination.

Tous les articles commandés avec les options de paiement suivantes : espèces à la livraison, PayPal ou carte de crédit, seront expédiés dans les plus brefs délais.

"},{"tab_titlePourquoi les produits de ce site web sont-ils si bon marché ?","tab_content

Nous fonctionnons en B2C, ce qui explique nos prix plus bas que ceux de nos concurrents. Achetez en toute confiance : la qualité et les matériaux sont irréprochables. Tous les produits de ce site sont neufs et bénéficient d'une garantie constructeur.

"},{"tab_titleLes prix des marques dans votre magasin peuvent-ils varier ?","tab_content

Oui, les prix de nos marques peuvent légèrement varier, mais nous proposons les prix les plus bas du marché. N'hésitez pas à comparer les prix pour trouver les offres les plus avantageuses.

"},{"tab_titleEst-il sûr de payer par carte de crédit ?","tab_content

Oui, les pages du site maximo-moto.com qui demandent vos informations personnelles fonctionnent via une connexion sécurisée (SSL). Les informations relatives à votre carte bancaire sont saisies uniquement sur le site web de votre banque ; nous n’y avons pas accès.

"},{"tab_titleQu'est-ce que 3D Secure ?","tab_content

3D Secure est un service de sécurité en ligne gratuit conçu pour protéger votre carte contre toute utilisation frauduleuse. 3D Secure ajoute une étape d'authentification aux paiements en ligne, qui peut consister en un code PIN ou un mot de passe, selon l'émetteur de votre carte. La plupart des banques participent au programme 3D Secure.

"},{"tab_titleDans quels pays livrez-vous ?","tab_content

Nous livrons en Espagne, au Portugal, en Allemagne, en Italie, en France, en Autriche, en Belgique, en Finlande, en Grèce, aux Pays-Bas, au Royaume-Uni et en République tchèque.

"},{"tab_titleCombien de temps faut-il pour recevoir ma commande ?","tab_content

La livraison prend entre 24 et 48 heures après réception du paiement pour l'Espagne et le Portugal (hors îles), les jours ouvrables. Pour le reste de l'Europe, le délai est de 7 à 10 jours. Si vous payez par carte ou PayPal, votre paiement sera automatiquement crédité sur notre système. En cas de virement bancaire, veuillez noter que les fonds ne nous seront pas automatiquement disponibles. Nous ne pourrons préparer et expédier votre commande qu'après réception de votre paiement. C'est pourquoi nous privilégions le paiement par PayPal ou par carte.

"},{"tab_titleQuelle est l'entreprise de livraison ?","tab_content

La livraison express est disponible pour l'Espagne et le Portugal. D'autres options de livraison sont proposées pour le reste du monde. Le transporteur effectuera plusieurs tentatives de livraison. Si, après plusieurs tentatives, la livraison s'avère impossible du fait du destinataire, le colis nous sera retourné. Dans ce cas, les frais d'expédition et de retour seront déduits du remboursement.

"},{"tab_titleComment puis-je suivre ma commande ?","tab_content

Vous recevrez une confirmation d'expédition de notre part dès que nous aurons reçu votre paiement et que l'envoi aura été expédié.

Ce courriel contient un code de suivi qui vous permettra de suivre votre commande. Veuillez noter que l'enregistrement de ce code peut prendre quelques heures, car il ne sera transmis au transporteur qu'une fois le courriel de confirmation d'expédition envoyé.

"},{"tab_titleCombien dois-je payer pour la livraison ?","tab_content

La livraison est gratuite pour les commandes supérieures à 99 € en Espagne, au Portugal, en France, en Italie et en Allemagne.

"},{"tab_titlePuis-je retourner mon achat ?","tab_content

Oui, dans les 15 jours suivant la réception, à condition que l'article soit dans son état d'origine et qu'il conserve toutes ses étiquettes. Nous vous rembourserons le prix d'achat de l'article retourné. Vous devrez nous le renvoyer par voie postale.

"},{"tab_titlePuis-je échanger une taille ?","tab_content

Oui, dans les 15 jours suivant la réception, à condition que l'article soit dans son état d'origine et qu'il conserve toutes ses étiquettes. Les frais de retour et d'envoi de l'article de remplacement sont à la charge du client. Vous devrez nous renvoyer l'article par voie postale. Si vous souhaitez retourner ou échanger un article, veuillez nous contacter.

"}],"view":"traditional","section_title_style":"","active_first":1,"icon_align":"left","border_width":{"unit":"px","size":1},"border_color":"","title_color":"","title_background":"","tab_active_color":"", "title_typography_typography":"","title_typography_font_size":{"unit":"px","size":"},"title_typography_font_size_tablet":{"unit":"px","size":"},"title_typography_font_size_mobile":{"unit":"px","size":"} ,"title_typography_font_family":"","title_typography_font_family_custom":"","title_typography_font_weight":"","title_typography_text_transform":"","title_typography_font_style":"","title_typography_line_he ight):{"unit":"em","size":""},"title_typography_line_height_tablet":{"unit":"em","size":""},"title_typography_line_height_mobile":{"unit":"em","size":""},"title_typography_letter_spacing":{"unit":"px","size":""},"title_typography_letter_spacing_tablet":{"unit":"px","size":""},"title_typography_letter_spacing_mobile":{"unit":"px","size":""},"content_background_color":"","content_color":"","content_typography_typography":"","content_typography_font_size":{"unit":"px","size":""},"content_typography_font_size_tablet":{"unit":"px","size":""},"content_typography_font_size_mobile":{"unit":"px","size":""},"content_t ypography_font_family":"","content_typography_font_family_custom":"","content_typography_font_weight":"","content_typography_text_transform":"","content_typography_font_style":"","content_typography_line_h eight":{"unit":"em","size":"},"content_typography_line_height_tablet":{"unit":"em","size":"},"content_typography_line_height_mobile":{"unit":"em","size":"},"content_typography_letter_spacing":{"unit":"px","size":"},"content_typography_letter_spacing_tablet":{"unit":"px","size":"},"content_typography_letter_spacing_mobile":{"unit":"px","size":"},"_section_style":"","_margin":{"unit":"px","top":"","right t":"","bottom":"","left":"","isLinked":true},"_margin_tablet":{"unit":"px","top":"","right":"","bottom":"","left":"","isLinked":true},"_margin_mobile":{"unit":"px","top":"","right":"","bottom":"","left":"","isLinked":true},"_padding":{"unit":"px","top":"","right":"","bottom":"","left":"",isLinked":true},"_padding_tablet":{"unit":"px","top":"","right":"","bottom":"","left":"",isLinked":true},"_padding_mobile":{"unit":"px","top":"","right":"","bottom":"","left":"",isLinked":true},"_animation":"","animation_duration":"","_css_classes":"","_section_background":"","_background_background":"","_background_color "","_background_image":{"url":"","id":"},"_background_position":"","_background_attachment":"","_background_repeat":"","_background_size":"","_background_video_link":"","_background_video_fallback":{"ur l":"","id":"},"_border_border":"","_border_width":{"unit":"px","top":"","right":"","bottom":"","left":"","isLinked":true},"_border_color":"","_border_radius":{"unit":"px","top":"","right":"","bottom":"","left":"","isLinked":true},"_box_shadow_box_shadow_type":"","_box_shadow_box_shadow":{"horizontal":0,"vertical":0,"blur":10,"spread":0,"inset":"","color":"rgba(0,0,0,0.5)"},"_section_responsive":"","respons ive_description":"","hide_desktop":"","hide_tablet":"","hide_mobile":"","section_options":"","faq":"","_z_index":""},"defaultEditSettings":[],"widgetType":"accordion","editSettings":{"activeItemIndex":18}} ],"editSettings":{}} ],"editSettings":{}} ]