Can I return a product?

Most products purchased at maximo-moto.com and Maximo-Moto stores can be returned, provided they keep the original packaging and are in perfect condition. Including accessories, documentation and original packaging, otherwise the asset will suffer a depreciation.

In accordance with the exceptions to the Right of Withdrawal regulated in RDL 1/2007, the return of those products configured to measure (personalised) will not be accepted.

You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.

Once the merchandise has been received in our warehouse, and after checking its status, the amount will be reimbursed, in accordance with the payment method made by the client, except in cash, which will be reimbursed by bank transfer and, in any case, within a period not exceeding 14 calendar days from receipt of the returned merchandise. The direct cost of the return of the good will be assumed by the client as stated in the LGCU.

Can I change a product?

Most of the products purchased at maximo-moto.com can be exchanged, as long as they keep the original packaging and are in perfect condition. There are some exceptions and certain deadlines to be able to make the return.

In accordance with the exceptions to the Right of Withdrawal regulated in RDL 1/2007, the return of those products configured to measure (personalised) will not be accepted.

You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.

Once the merchandise has been received in our warehouse, and after checking the state of the merchandise, the change will proceed. The direct cost of the return of the good will be assumed by the client as stated in the LGCU.

FIRST FREE EXCHANGE IN THE PENINSULA AND BALEARES

The first change will be totally free for those purchases made in the Peninsula and the Balearic Islands that exceed 50 euros. It will not be valid for the Canary Islands, Ceuta, Melilla, Azores and Madeira.

Only one change process will be allowed per order.

What are the terms for the return or exchange of a product?

The return terms detailed below will start counting from the delivery of the order:

30 calendar days: for all the products on our website

15 calendar days: for products with defects or defects.

For purchases made from December 1 to January 7, changes and returns can be made until February 15.

The product must be unused, unmounted and in perfect condition. Including accessories, documentation and original packaging, otherwise the asset will suffer a depreciation. In accordance with the exceptions to the Right of Withdrawal regulated in RDL 1/2007, the return of those products configured to measure (personalised) will not be accepted.

How do I return or exchange?

Contact our Customer Service +34 961 213 961 or customersupport@maximo-moto.com where they will inform you of how to start the change process or personally, at Maximo-Moto stores in Valencia or Zaragoza.

Once the merchandise has been received in our warehouse, and after checking the state of the merchandise, the amount will be refunded or exchanged.

For returns, the direct cost of returning the goods will be assumed by the customer as stated in the LGCU.

Expenses arising from transportation, and which will not be reimbursed, will be subject to the following conditions:

- The return of the order in a Maximo-Moto Store in Valencia and Zaragoza does not generate any expense.

-For Spain Less than 50 Euros order value, only the amount of the items will be refunded.

For Portugal, Italy, France, Germany & United Kingdom Less than 150 Euros order value, only the amount of the items will be refunded.

- More than 50 euros, an amount of 6 euros will be subtracted in the peninsula and the Balearic Islands. For Europe, consult Customer Service. The refund, in this case, will be made through transfer or PayPal.

What if I receive the order and the product has a defect or defect?

First of all, you must take some photos of the defect and send them to customersupport@maximo-moto.com or by WhatsApp +34 602 222 355 along with your contact information.

After analysing the product and verifying the defect, Maximo-Moto will take care of the freight corresponding to the recovery of the defective article and the shipment of the correct article.

The maximum term to request the exchange or return of the defective item is 15 working days from the date of receipt of the order.

What if the product does not correspond to the order placed?

Maximo-Moto will bear all the expenses. Both collection of the wrong product and the delivery costs of the correct order.

We will not re-send merchandise until the product being returned or exchanged has been verified in our warehouses, as well as the condition of the packaging and its accessories.

 

  

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