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Need help? Here you’ll find the answers to all your questions: you’ll find information about our payment methods, track your order, manage an exchange, benefit from a promotional code or just know more about our company.
Do you have Physical store and what are store Locations?
Yes, we have Physical Stores in Spain. You can check our Store locations here: https://maximo-moto.com/gb/content/store-location
Looking forward to your visit!
How do I place an order at Maximo-Moto Website?
Create an account on our website.
Login Link: https://maximo-moto.com/pt/inicio-de-sessao?back=my-account
Once all items you wish to purchase have been added to your cart, follow the steps below to pay with Cash on delivery:
• Click ‘Proceed to Checkout’
• Fill in the "Contact Information". Click "Continue to Shipping Method".
• Fill in the "Billing Information" and "Shipping Method" forms.
• In case of "Cash on Delivery" Billing & Shipping details should be same.
• Your package will be delivered via courier before or on the expected delivery date.
Can I know what the status of my order is?
Yes. Click on the “Orders status" section in "YOUR ACCOUNT" and you will be able to track your order in real time.
What payment method can I use to make my purchase?
We offer the following payment methods:
- PayPal
- Debit/Credit card
- Bank Transfer
- Cash on Delivery (Spain only)
How do I find the right size for me?
In the website every product has a size chart. You can consult our size Guides. Sizes to be regarded as a rough guide only.
In the end, clothing will always have to be tried on to make sure it fits.
We offer an exchange/returns service in case you do order something that doesn’t fit.
How can we make a change to an un-shipped order I recently placed? (or combine two orders to save shipping, or add merchandise to an order, etc.)?
If you need to change/correct a shipping address or email address, just chat, call or email us with the correction and we’ll take care of it. Using Chat or calling us during business hours is best so we can fix the order before shipment. After hours, use email.
A part of this web products are there more products in the shops?
Yes, we have many more products in our store.
What is the phone number for customer service and at what times can I reach them?
Kindly Contact us through WhatsApp 635216216 from Monday to Friday 09:00 a.m. - 17:00 p.m.
When will I receive my delivery and when will my order be shipped?
Your order will be made ready to ship as soon as we have received your payment and we have all items for your order in stock. The overall delivery time depends on the relevant destination country.
Any items ordered with the payment options cash on delivery, PayPal or credit card will be shipped as soon as possible.
Why are so cheap the products of this web?
We are doing B2C that’s why prices are low comparatively others; you can buy it with confidence, there is no problem with quality and material. All products on this website are brand new and they come with manufacturer's warranty.
Can there be variations in prices of your store’s brands?
Yes, there might be slight variations in prices of our brands but we are giving lowest prices from all other stores. You can try to search for lowest prices.
In Which countries do you ship?
We Ship in Spain, Portugal, Germany, Italy, France, Austria, Belgium, Finland, Greece, Holland, UK, and Czechia
Is it safe to pay by credit card?
Yes, the pages that ask your personal details in maximomoto.com work under a secure connection (SSL). The card details are entered only in the web of the bank; we have no access to them.
What is the 3DSecure?
3D Secure is a free online security service created to help guard your card from unauthorized use. 3-D Secure adds an authentication step for online payments, which can consist of a PIN code, a password; Depending on the bank issuing your card. Most banks participate in 3D Secure program.
How long will it take to receive my order?
Between 24 to 48 hours after payment for Spain and Portugal without islands (weekdays). For shipments to the rest of Europe and between 7 to 10 days. We will receive your payment automatically if you pay by card or PayPal. If you choose paying by transfer, please note that your payment will not be available for us automatically. We can only prepare and ship your order once we receive your payment. So, it is better to pay by PayPal or by card.
Which is the delivery company?
Correo Express is for Spain and Portugal. MRW is for the rest of the Countries. The delivery company will try to deliver the parcel several times. If after several attempts they are unable to deliver a parcel, and this is caused by the recipient, the parcel will be returned to us. In this case we will deduct the delivery and return costs from the refund.
How can I Track my Order?
You will receive a shipping confirmation from us as soon as we have received your payment and the shipment was sent off.
This email will contain a tracking code with which you can track your order. Please note that it may take a few hours for your tracking code to be registered, as it will only just have been transmitted to the logistics provider when your shipping confirmation email was sent.
How much do I Pay for Shipping?
The shipping cost is free for orders over € 99 in Spain, Portugal, France, Italy, Germany.
Can I return the purchase?
Yes, within 15 days of receipt, if the item is in its original condition and keeps all accompanying tags and labels. We will refund the monetary value of the goods returned to us, at the price you purchased them. You will have to send us the item by post.
Can I make a change in size?
Yes, within 15 days of receipt, if the item is in its original condition and keeps all accompanying tags and labels. Both return shipping and delivery of the exchange item will be charged to the customer. You will have to send us the item by post. If you wish to return or exchange an item, please contact us.